Have Questions? We've Got Answers.
Welcome to our FAQ section — your go-to resource for answers to the most common questions about our products, services, and policies. Whether you're exploring engagement rings, tracking an order, or learning about diamond certifications, we've compiled everything you need to shop with confidence and ease.
We offer both natural and lab-grown diamonds — as loose certified stones and as finished jewellery across engagement rings, wedding bands, fine jewellery, watches and bespoke commissions.
They are chemically, physically and optically identical. Natural diamonds form over billions of years underground, while lab-grown diamonds are created in a controlled environment in weeks — typically at 30–40% less cost. Both are independently certified.
Start with a setting and choose your diamond, or design completely from scratch with one of our specialists. We'll share a CAD preview for your approval before your piece is hand-crafted.
Find the same certified diamond advertised for less elsewhere and we'll match the price. Simply send us the comparison and our team will confirm within 24 hours.
Yes. Every diamond is independently graded by a leading laboratory — GIA, IGI or HRD — and full certification is supplied with your purchase.
Every piece is covered for manufacturing faults for 12 months from purchase. Should anything arise through normal wear, we'll repair it at no cost to you.
Selected diamonds can be inspected in magnified 360° HD, so you can examine the cut, clarity and sparkle of your exact stone from every angle before you commit.
Book online via our appointment page or call us. Consultations are available in our Sydney showroom or virtually, at a time that suits you.
We offer complimentary, fully insured and tracked shipping Australia-wide, with express and international options at checkout. See our shipping policy for details.
Eligible items can be returned within 7 days for a full refund under our money-back guarantee, provided they are unworn and in original condition with certification.
Clean gently with warm water and a soft brush, and store pieces separately. We also offer complimentary professional cleaning and inspection for the life of your jewellery.
A full replacement valuation is supplied with every purchase. We recommend insuring valuable pieces through a specialist jewellery insurer or as a named item on your home policy.
We accept Visa, Mastercard, American Express, PayPal, bank transfer and Afterpay. All online payments are processed through a secure, encrypted gateway.
Yes — spread the cost with interest-free instalments via Afterpay, or speak to our team about tailored finance for higher-value pieces.
You'll receive a tracking link by email the moment your order ships. You can also check progress anytime on our Track Your Order page.
Contact our team for a complimentary assessment. Manufacturing faults are repaired free within the protection period; we also offer expert repairs and restorations on all fine jewellery.
Reach us by phone, email, live chat or by booking an appointment. Our specialists are here six days a week and usually reply within minutes.