Track Your Order
Enter your order number and email to follow your piece in real time — from placement right through to your door.
Your Order: #00011-2847
- Order Placed
- Processing
- In Production
- Quality Inspection
- Shipped
We’re here to help
Need Help with Your Order?
Our team is happy to help with delivery updates, changes to your order, or any questions about your piece.
- Email — info@valentinadiamonds.com.au
- Phone — 1800 355 903
- Live Chat — available 9am–6pm AEST, 7 days
Frequently Asked Questions
Ready-to-ship orders dispatch within 48 hours; made-to-order pieces take 2–3 weeks. You’ll receive tracking as soon as your order ships.
Yes — if your order hasn’t yet entered production, just contact our team and we’ll update it for you.
Always. Every order ships fully insured and requires signature on delivery for your peace of mind.
The courier will leave a card and reattempt delivery, or you can arrange collection or redelivery via the tracking link.